Privacy Policy
At Rimas Tours AL, we treat your personal information with the same discretion we would expect for ourselves. This policy explains what we collect, why, and how we protect it. We are GDPR-compliant and never sell client data to any third party.
1. Information We Collect
We collect only the information needed to plan and deliver your trip and to communicate with you effectively. This typically includes:
- Names of all travellers (as on passports, for booking purposes)
- Contact information (email, phone, WhatsApp)
- Travel dates, group composition, and preferences
- Dietary, accessibility, or other requirements you choose to share
- Payment information, processed securely by our payment partners
2. How We Use Your Information
Your information is used solely for the purposes of planning, confirming, and delivering your trip — and for follow-up communications related to your travel with us.
We may also use anonymised, aggregated information to improve our services, but never in a way that would identify you personally.
3. Sharing with Third Parties
We share your information only with the suppliers necessary to deliver your trip — for example, the hotels you will stay at, the drivers who will transport you, and the restaurants we have arranged for you. Each supplier is bound by confidentiality.
We never sell your data, never share it for marketing purposes outside Rimas Tours, and never disclose your itinerary to anyone outside the operational team.
4. Data Security
We protect your information with industry-standard security measures, including encrypted storage, restricted access within our team, and secure payment processing. We do not store credit card details on our own systems.
5. Your Rights
Under applicable data protection law, you have the right to request access to the information we hold about you, to correct any inaccuracies, to request deletion (subject to legal record-keeping requirements), and to object to certain processing.
To exercise these rights, please contact us at the email address listed on our Contact page.
7. Contact Us
Questions about this policy or about your data should be directed to our team via the contact form or by email. We respond within two business days.